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Your
Responsibilities
We
expect you to arrive on time for your appointment. Do give plenty of notice if
you need to cancel your appointment.
Please treat our staff with courtesy at all times. Verbal abuse of any kind will
not be tolerated.
Do understand that sometimes delays in being seen are for reasons beyond our control.
Patients who are abusive to staff or arrive under the influence of alcohol or
drugs will not be seen and risk being removed from the practice list.
Comments,
Complaints And Suggestions
We
welcome your comments and suggestions about the service we provide. A box is situated
in the reception area. We do have a practice complaints procedure. If you wish
to make a complaint please ask to speak to the practice manager or the assistant
manager.
If you are unhappy with the way in which your complaint is dealt with you may
contact:
Complaints Department
West Hull Primary Care Trust
Brunswick House
Strand Close
Hull HU2 9DB
Telephone: 01482 606644.
Confidentiality
The practice holds and processes information about patients under the terms of
the Data Protection Act in order to help us to provide them with the best possible
health care.
The data we hold about you consists of personal identification data, data about
your registration within the NHS and your personal health care data which we will
have collected from you directly from other health and social services, professionals
involved in your care, from other people with an interest in your health or from
our own observations.
You have the right to see, on request, the data which we hold about you except
any individual items of data which identify other people (excluding professionals
involved in your care) or which we judge would be seriously harmful to your health
or to that of another person if you saw it.
We will not disclose any personal information about you to any other person except
in the following cases:
1. Where we are obliged by law to do so
2. Where we have your specific consent or instructions to do so
3. Where a solicitor acting on your behalf requests us to do so
4. Where it is necessary for us to give details to another health professional
so that they can give you care
5. Where we believe that not to do so would cause serious harm to yourself or
safety of others and you are unable or unwilling to give us consent
6. Where the health authority requests us to do so in order that they can satisfy
themselves that we are providing a safe and efficient service within the terms
of our contract with them
7. Where information can be extracted by us from your record and made unidentifiable
for the purpose of medical research including research into drug safety.
In cases 6 and 7 above you may ask us not to reveal information from your record
for these purposes. If you would like us not to reveal at any time in the future
information from your records please discuss this with a member of staff.
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